Get Reimbursed for Refunding Angry Customers After a Service Failure
After a breach or outage, maintaining goodwill is critical. Often, this means refunding service fees to frustrated customers. The problem? Standard liability policies explicitly exclude these refunds, classifying them as uninsurable business losses. You’re left to pay out of pocket to salvage your client relationships.
This free resource provides the full Hartford FailSafe GIGA “Return of Fees for Enterprise Services” endorsement, which redefines “damages” to include customer refunds.
Why Download This Endorsement?
Don’t let your insurer stop you from doing right by your customers. This language makes customer retention a covered part of your incident response. Use this form to understand:
✔️ How “damages” are broadened to include fees you return to a client.
✔️ What the consent and coinsurance requirements are for reimbursement.
✔️ Which types of service fees are eligible for coverage under the endorsement.
This document gives you the leverage to make your customers whole without bearing the entire financial burden yourself.
Get Instant Access Now
Simply fill out the form below to download the PDF instantly — no waiting for email, no strings attached.
What Happens Next: After you hit ‘Submit,’ you’ll be taken directly to a page to download this endorsement. On that page, you’ll also get instant, one-click access to the complete Hartford FailSafe GIGA Supply Chain Toolkit, including the base policy form and 6 other critical endorsements discussed in our article.
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